Frequently Asked Questions (FAQ)
1. What is TopSeven.mv?
TopSeven.mv is more than an online store , we are a trusted platform for customers to browse curated gift items including beauty products, perfumes, gadgets, and more, then send them directly to recipients with optional gift wrapping and personalized messages.
2. Who runs TopSeven.mv?
TopSeven.mv is owned and operated by SevenShades, a family-driven business founded by siblings with over 10 years of experience in multiple industries including beauty, fashion, logistics, and online retail.
3. What makes TopSeven.mv different from other online stores?
We combine quality, convenience, and personalization:
- Handpicked gift items relevant to Maldivian lifestyles.
- Optional gift wrapping, boxes, and cute bags.
- Surprise deliveries to your loved ones with your personal message.
- Customer-focused service with attention to detail and reliability.
4. How do I place a gift order?
- Browse our gift catalog and select items.
- Add them to your cart.
- Choose gift packaging options: wrapping paper, gift box, or cute bag.
- Enter recipient details if sending as a gift.
- Complete payment via our secure gateways.
- You will receive an email/SMS confirmation once your order is accepted.
5. Can I include a personalized message?
Yes! You can add a message during checkout, which will be included with the gift. This is perfect for birthdays, anniversaries, or special occasions.
6. What payment methods are accepted?
We accept:
- BML Payment Gateway
- Visa, Mastercard, and other secure payment options listed at checkout
- Orders are confirmed only after full payment.
- Bank Transfers and attach the slip during the checkout
7. What are the delivery options?
- Greater Malé Area: Same-day delivery available (4:00 PM – 9:00 PM).
- Islands / Boat Deliveries: Items delivered to the harbor/jetty for pickup. Delivery times depend on shipping schedules.
- Custom Delivery Service: Optional premium delivery at MVR 80.
- Pickup Option: Collect from our store/warehouse with valid ID and proof of order.
- Note: No deliveries on Fridays or public holidays.
8. What are the delivery fees?
- Free Delivery: For orders above MVR 250.
- Orders below MVR 250: Delivery fees vary by location:
- Malé City & Boat deliveries: MVR 20
- Malé Viligili: MVR 20
- Hulhumalé Phase 1 and 2: MVR 30
9. Can I schedule a delivery for a specific date?
Yes! During checkout, you can select a preferred delivery date for your gift, perfect for birthdays, anniversaries, and other occasions.
10. Can I cancel or return a gift order?
- Cancellations: Contact us immediately with your order number. Once processed or dispatched, cancellation may not be possible.
- Returns: Notify us within 8 hours of delivery. Items must be returned within 24 hours, unused, undamaged, and in original packaging.
- Exchanges: Allowed for items of equal or higher value. No exchanges for lower-value items.
- Non-returnable: Opened or used items for hygiene reasons cannot be returned or exchanged.
11. What if my gift is defective or the wrong item is delivered?
If an error occurs due to TopSeven.mv, you may request a refund, replacement, or exchange within 24 hours of delivery.
12. Can I send a gift anonymously or as a surprise?
Yes! We respect privacy. You can choose “Send as a surprise”, and the recipient will not see your contact details unless you choose to include them in the personalized message.
13. How is my personal information protected?
We follow industry-standard security measures, including encryption and secure servers. We never sell, trade, or rent your information. You have rights to access, update, or delete your personal data.
For any privacy questions, contact: [email protected] or Viber/WhatsApp +960 762 8228
14. Do you offer gift suggestions for different occasions?
Yes! Our catalog is curated for occasions like birthdays, anniversaries, weddings, baby showers, and holidays. You can also find bundled gift sets to make gifting easier.
15. How can I track my order?
You can track your order by logging into your account or contacting our customer support team at [email protected].
16. Who can I contact for further assistance?
You can reach us at:
- Email: [email protected]
- Viber / WhatsApp: +960 762 8228
- Office: G. Vaaneege 5th Floor, Bodurasgefaanu Magu, Malé 20149
